Pros
Was a great place to work. Zero Pros.
Cons
Changed sales goals & lower commissions. Stop sending reps to territory that can’t get installed. Unstable pay & raising the number of sales needed to meet highest tier, while lowering the pay when we are to work harder. The sales tools given to the direct sales reps are no longer competitive with the online offers & customer call-in sales. Give us better promotions. We also have to keep our customers for 6 months or get charged back if the customer leaves. It is ridiculous when I lose a customer because of the poor customer service given by the billing department, tech issues, etc. they cause DSR’s to lose $$! Stop trying to upsell once DSR’s have done their job! The calls after an install has been entered drive customers away & some leave because they don’t like to be bothered & hounded for upgrades! Things have gone from tolerable to really bad since Altice bought Suddenlink. Getting worse all the time. If Altice lies to investors when they went public with stocks it’s a good sign there’s a lack of integrity with Corporate. Each time there’s a financial issue they cut our pay, increase the sales quota & now DSR’s have to collect pre-payments. Ridiculous. I’m not a cashier/collection department.