Are you kidding me? - Customer Service Representative Optiv Employee Review

1.0
Feb 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice building and location, some good people.

Cons

So many issues. Doesn't get basic business. The only answer to declining revenues is to hire more sales guys while cutting every other function. No strategy, antiquated products, doesn't know how to build scalable operations.

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Optiv Response
6y
We appreciate hearing from you and your tenure at Optiv. Please contact your direct supervisor to gain more insight about our go-to market strategy. Our market value has increased every year and we do have an aggressive growth plan that moves very swiftly in keeping pace with the market..

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5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance in the company

Cons

There have been many layoffs over the years

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Supportive Management Depending on who you get Good work life balance as long as you don't take the job with you after hours Work from Home Hands on Training - could still use improvement Annual pay increase

Cons

2 layoffs in a year when they keps saying everything was fine.... Laying off core contributors so now everyone who is left is doing the work of 2-3 people and not being compensated accordingly Only way to get a worth while pay increase is to move up in the company the annual increases are not inline with inflation or cost of living

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