Concerns are voiced, but falls on deaf ears. Management doesn't hear or listen to us. - Customer Service PFP Employee Review

The post that is written about "Listening to you on glassdoor" is all false. It was posted to see who is writing the negative comments on this site about the company so that individual can be reprimanded. Many employees have voiced their concerns to managers, VPs and SVPs. Theres no changes. This company doesn't hear our concerns and they don't listen. The surely DO NOT do anything about what you say even if its coming from many people about the same issues. They turn a blind eye to the truth that is spoken and try to cover it up. They have said many times that they are listening, even after our yearly company wide survey monkey. They said they were listening. Wheres the changes? Ask better questions and receive better answers about whats really going on. They don't care and some of the VPs are not compassionate. We have spoken many times before about what is important to us and nothing changes, including certain VPs still employed with the company. Our feedback is never important and never reviewed. If the managers and those higher up care, things would have changed. Different questions would be asked on the company wide employee questionnaire, the 360 review would be in place so everyone can evaluate everyone within the department, even the manager. There is also tons of favortisim. You are either loved and the career opportunites are awesome and growth is great. if you are not liked, there is no room for opportunites or growth.