One Flew Over the Cuckoo's Nest... - Anonymous employee Pantheon Systems Employee Review

"This is a real review!" (Jan 18th) asked us to revise our review and acknowledge the points in this review. The following is an updated response with more detail. We understand that 2023 was a challenging year. It prompted a lot of reflection on how we operate and plan for the future. While we recognize that we've faced significant hurdles, we are committed to addressing these issues head-on and fostering a culture of continuous improvement and resilience. Layoffs and Leadership Changes: It's true that Pantheon went several rounds of layoffs in 22/23 with leadership turnover. These decisions are never taken lightly and are made with the long-term health and strategy of the company in mind. Product Development: The delay in shipping new product features is a valid concern. Our product and engineering teams are working diligently to not only improve our core offerings but also to innovate and introduce new features that will add significant value to our users. We are committed to transparency in our development process and will share updates as we make progress. Financial Health and Growth: Despite the challenges, Pantheon remains financially stable. We are taking a strategic approach to growth, focusing on strengthening our core products and services. We believe that by doing so, we will be better positioned to capitalize on new opportunities. Direction and Leadership: The decision to have our Chief People Officer oversee Sales and Customer Success was made with the intention of bringing a fresh perspective and approach to these critical areas. We are confident in their ability to lead these teams effectively and are already seeing positive changes in how these departments operate. Sales Team: The turnover in our sales organization is concerning, and we are actively working to address the issues that have contributed to this situation. Moving Forward: We hear your frustration and want to assure you that we are not taking these challenges lightly. We are actively working on strategies to address each of the points you've raised. Our goal is to build a stronger, more resilient Pantheon that can weather the storms and emerge stronger. Thank you again for your feedback. It is only through honest and constructive criticism that we can hope to improve. We are here to listen and to make the necessary changes to ensure Pantheon not only survives but roars.