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Parkside Lending

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Anonymous - Anonymous employee Parkside Lending Employee Review

2.0
May 3, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Hours, Ability to work remote, Great Employee recognition program, Annual company summit. Most of the staff does actually "Care."

Cons

Something has gone very wrong in the last few years. Call it growing pains.... but the sales staff has gone downhill and lacks leadership from the top. The sales team is allowed to abuse operations with no repercussion. The sales staff is not held accountable and play aloof. There is no clear line between operations and sales and employees fear for the next "layoff." There are far too many managers that don't know how to perform the duties of their subordinates and aren't willing to get their hands dirty. Many wonder what the managers actually do to help production. Managers are mostly in "meetings" and aren't receptive to feedback. The underwriting has become second class and decisions are not made timely. Parkside used to offer alternatives and was known for offering solutions. The "bonus program" is unobtainable and inflexible. This is not the Parkside that many grew to love.

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Parkside Lending Response
8y
Thank you for your thoughts above. It is so true that the loan ops teams need to be able to use their time efficiently. To that end, we have things I place like regular “quiet times” during every day when ops is head down in files and cannot be interrupted by sales directly during those windows. We also have an escalation procedure where go through sales management to ops management so the folks working on the files can stay focused. In addition, there is a weekly meeting between sales and operations leadership intended solely to proactively work through any issues in a collaborative and caring way. However, should you ever find yourself in a situation where you feel like the above solutions and protocols are not addressing the needs of you or your team, please raise them with your manager and up or you can use the anonymous avenue through CultureLoop on Central Park.

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