Pros
none to share since being acquired by IPH. pay and benefits were good under Synchrony
Cons
Consistently promotes and puts incompetent people into management positions Management is unhelpful and unknowledgeable, offers little to no assistance and are often completely unresponsive When errors or things that are not working are brought up, they are consistently ignored by upper management Frequent changes in policies/procedures with no communication regarding this to those who need to know in order to do their day to day job HR either lies, flat out ignores you, or is condescending IPH promised no changes for 2024 after acquiring Pets Best, then starting laying off entire departments 6 weeks later CEO Melissa Gutierrez blatantly stated in a meeting after layoffs that it was done so there’s enough money for her and the CFO’s salaries Got rid of the entire sales department to get customer care to take those calls for less than 1/2 the pay (sales made $100k+ yearly)