Does Pets Best pay their employees well?

According to anonymously submitted Glassdoor reviews, Pets Best employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pets Best. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Pets Best?

19% of Pets Best employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pets Best 2.8 out of 5 for work life balance, 2.4 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at Pets Best?

Claims Processor (4) , Customer Service Representative (4) , Claims Adjuster (3) , Customer Care Representative (2) , Inside Sales Representative (2) , Senior Customer Service Representative (2) , Senior Representative (2)

What are the pros of working at Pets Best according to real employee reviews?

"Pay and benefits are good." ((in 9 reviews)); "benefits and time off are great" ((in 4 reviews))

What are the cons of working at Pets Best according to real employee reviews?

"Management is horrible." ((in 5 reviews)); "Field leadership" ((in 3 reviews)); "Low pay compared to other companies" ((in 3 reviews)); "The other red flag was promoting great work life balance and then pulling all flexibility and forcing employees to use their PTO in order to fill those gaps." ((in 3 reviews))

What are employees saying about Pets Best layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pets Best layoffs and their outlook for job security at Pets Best in 2026.

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Pets Best

Pets Best reviews

2.6

19% would recommend to a friend

(42 total reviews)

Jack Stephens

18% approve of CEO

28% positive business outlook

Ratings by category

3.1

Diversity & inclusion

3.0

Compensation and benefits

2.8

Work/Life balance

2.4

Culture & values

2.2

Senior management

2.0

Career opportunities

Pets Best has an employee rating of 2.6 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pets Best employee rating is 28% below average for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

3.0

Oct 26, 2025

Could be better or worse

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote Good PTO vacation Good holiday Some overtime

Cons

Awful quality expectations Metrics get more difficult

3.0

Aug 22, 2025

Great benefits, but communication needs improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Clear onboarding with helpful resources and supportive access to licensing. Good benefits and competitive pay. Flexible work schedule and supportive team culture (for remote setups).

Cons

Management communication is inconsistent and opaque. Frequent process changes without coordination across departments causes stress. Advancement opportunities are limited, particularly since leaving the previous ownership.

1.0

Aug 20, 2025

RUN AWAY AS FAST AS YOU CAN

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

There are no pros to working here now that they are not owned by synchrony

Cons

No independence, no flexibility, no clear communication from upper leadership to front line leads, rash changes, no proper implementation of changes (you just get an email on Friday afternoon), no consistency, extreme micromanagement, benefits are very poor, and you are treated like nothing more than a number

Viewing 1 - 3 of 42 Reviews

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