Friendly Company - Customer Service Officer Plan Partners Employee Review

- Modern office environment - Some team members were genuinely kind and trying their best under pressure - Can be useful as short term experience if you need immediate work (via agency hire)

- Constant hiring of large batches of temporary agency contractors, then contracts often ended early depending on business needs - Felt like the business knowingly overhired staff and treated contractors as disposable - Clear divide between permanent employees and temp workers - Temp workers were openly excluded from workplace events like the Christmas party unless they were especially close with management - Workplace culture felt toxic and unsupportive at times: lots of gossip, arrogance, blame shifting, and very little collaboration between teams - Frontline customer service staff regularly dealt with distressed and vulnerable NDIS participants/families without enough support or proper communication training - Phones were nonstop with frustrated callers which created a stressful environment all day - Leadership felt performative rather than genuinely invested in staff wellbeing. Constantly engaged in unprofessional behaviours and conversations i.e talking about other staff in front of staff... - The Christmas party felt extremely extravagant and out of touch with the actual morale of the workplace

Work from home days, modern office facilities

Uncompetitive salaries, lack of transparency, low appetite for risk, lack of accountability, poor record keeping and change management, lack of social engagement with colleagues