Terrible actually - Physical Therapist Assistant Powerback Employee Review

1.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Working with pts and making a difference in their quality of life

Cons

-routinely asked to work outside scope of practice ( carry out progress notes and discharges independently as well as complete all documentation including assessment and reasons for skilled therapy) with concerns being minimized and dismissed -assigned pts outside scope of competency with concerns for pt care and safety being dismissed and gaslighted until escalated to upper management (who also did not offer practical or ethical solution) -"training" in the form of mere shadowing required unexpectedly in entirely different specialty at reduced pay rate -inadequate support and communication from "supervising" PTs -disorganized, overwhelmed management -told they wanted to "provide support" while continuing to provide no or inadequate support -supervisors never reported known positive patient feedback -referrals generated not tracked or acknowledged

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Powerback Response
6mo
Hello, Thank you for sharing your Powerback experience with our team. We're incredibly appreciative to receive your detailed thoughts as to what you believe Powerback can improve from your unique POV. While we're sad to see you leave us, please know that we wish you the best in your continued career. We're sorry to hear that you felt little support in your role at Powerback, and we appreciate you escalating your voice wherever possible as a compassionate clinician. Improving transparency for staff members wherever possible is a goal for Powerback. We appreciate you sharing your candid thoughts with us, even if Powerback was not the ideal fit for you. Please note that if you have any further concerns to address or if you wish to share any further suggestions to help our teams improve, we're here to help. Communicating with us during your exit interview process will allow you to voice your continued feedback while allowing our team to further support you. Each response is monitored by a live representative and gives us the chance to connect with you directly if needed. Additional details on how to begin this process will be sent to your personal email address that was on file during your time at Powerback, so please keep an eye out if you'd like to participate! We welcome your opinions and feedback and hope you'll participate in this process to help us continue to improve the lives we touch. Again, thank you immensely for leaving your thoughts on what specifically can be improved at Powerback from your unique POV. We sincerely appreciate your time and hope you have a great day! --Aimee, Marketing Specialist

Explore other reviews about Powerback

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

This job has provided me with a very flexible schedule, great co-workers to collaborate with, a supportive team that is willing to help, and a great patients to work with each day.

Cons

We can struggle getting enough therapists for each of our buildings sometimes.

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Powerback Response
2w
Hello, Thank you for taking the time to share your Powerback experience with us on Glassdoor! It's absolutely phenomenal to hear how working at Powerback has made such a positive impact on your life. Collaboration is a key pillar of our companywide culture, and it's wonderful to see that this is strongly highlighted in your positive experience. We appreciate you for sharing specific examples on how we can improve our Gemini AI implementation- this is incredibly helpful! I've forwarded your feedback to the appropriate teams. It's wonderful to hear that you are using every tool at your disposal in order to make the most out of your role, and we're thrilled to hear that you feel that this tool will help your ongoing efforts as a clinical leader at Powerback. Again, thank you immensely for your review. We sincerely appreciate your continued commitment to improving the lives you touch as a DOR. Thanks to your efforts, we know that patients have peace of mind on their journey to recovery, and your teams feel empowered to pursue their passions at Powerback. Thank you for all you do! Have a great day! --Aimee, Marketing Specialist
5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Fifteen years ago, I joined this Rehabilitation company looking for more than just a job-I was looking for a place where I could make a meaningful difference. What I found was an organization whose mission aligned with my own values; helping people regain confidence, independence, dignity, and hope, during some of the most challenging times in their lives. From my very first day, I realized this was more than a workplace. It was a community of compassionate professionals united by a common purpose-supporting and guiding patients to achieve goals that they may have thought were out of reach. Whether it is assisting someone in taking their first steps after surgery, helping a patient return home safely and independently after an illness, or simply regain a lost skill, these moments continually remind me why our work matters so much and reinforces my commitment to this profession and especially to this organization which continually encourages me and empowers me to challenge myself and expand my capabilities. What has kept me here for the past 15 years, is not just the opportunity to build this career, but the opportunity to be a part of something bigger than myself. Powerback Rehab has fostered a culture of compassion, innovation, and continuous improvement. This company recognizes that when employees grow, patients benefit, and therefore communities become stronger. My decision to continue growing with Powerback Rehab is rooted in a simple belief. When you find a place that allows you to make a difference, supports your development, and shares your values, it becomes more than a workplace, it becomes a source of inspiration.

Cons

Employee benefits such as 401K employer match

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Powerback Response
4w
Hello, Happy workiversary! Congratulations on celebrating your 15-year anniversary at Powerback this quarter! It's wonderful to hear that working at Powerback has had such a profoundly positive impact on your life. Thank you for sharing what has helped you to feel confident in your role at Powerback– we strive to provide our team members with ample opportunities to grow within their first role here, and beyond, and it's wonderful to see that this is highlighted in your experience. Our goal is to create a workplace where all team members can thrive: what that means is different for every unique individual, but to us, this means providing exceptional clinical support, career growth opportunities, and clearly defined policies that are set to ensure you're happiest while working with us. Thank you immensely for sharing what you feel has made Powerback such a special workplace for you for the past 15 years- it's an honor to be able to say that for 15 years, we've been a part of your life, and that this organization has made a lasting positive impact that aligns with your core values as a clinician. This feedback is incredible, truly. Thank you for sharing your insights! I'm sorry to hear that you feel that our new 401(k) discretionary match benefit does not exceed your expectations. We'd love to hear more about how we could make adjustments to better serve you. Ian Oppel, our COO, and Dr. Cass, Powerback's Clinical Consultant, offer space for staff at every level of care to share their candid thoughts, ideas, and concerns every Monday and Thursday. These national office hours, while optional to attend, are a great way to share your feedback directly with our leadership team. Many of our best ideas and suggestions to improve Powerback come directly from feedback from team members just like you. If you'd like to participate, you'll find additional details on your Powerback Gmail calendar. We sincerely appreciate your continued commitment to improving the lives you touch as a PTA. With your efforts, we know that patients have peace of mind on their journey to recovery. Thank you for all you do, and congratulations again on achieving such an incredible milestone at Powerback! Have a great day! --Aimee, Marketing Specialist
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