ProAutomated

1.0

Jul 1, 2019

Field service engineer

Recommend

CEO approval

Business Outlook

Pros

Lots of travel, co workers are friendly, mgmt is friendly for the most part

Cons

Where to start? I understand this company is still growing, but they are constantly mismanaging just about every aspect of the field service engineers role and responsibilities on a constant basis. Most importantly, the lack of communication from mgmt. From the start, their hiring process is objectively terrible. You basically spend a day doing all these pointless exercises with barely any time to talk and ask questions to the managers. They basically have everyone vs everyone, making everyone more nervous in the process. This job is all travel. And the best part? Is that you don’t get compensated for travel time! In the words of one of the managers, traveling (flying and driving to locations) are just “part of the job.” Oh, and while you’re flying or driving and not getting paid, you’re still expected to be getting paperwork and such done. The amount they allot you for meals per day is laughable compared to similar field service work. The paid training is simply a joke. They haven’t a clue as to what they are doing. The other field guys that come in are helpful, but good luck trying to learn the basics of troubleshooting the lighting systems. Don’t expect to be prepared at all post training. You get thrown to the wolves so to speak. And mgmt is quick to criticize and ask questions. There’s a reason the turnover rate is so high with this company. They cut every corner imaginable to save money. If you’re really interested in working with these lighting systems in the field, look into the actual manufacturers and work directly for them. Don’t waste your time with ProAutomated and save yourself a lot of stress and BS. This company tries real hard to be a very millienial type company. You know what I mean. Field service work is awesome. There are plenty of great opportunities out there. ProAutomated is NOT one of them. Work for a company who will pay you for all your time and treat you with respect.

ProAutomated Response

Thank you for your review of ProAutomated. We sincerely apologize that you felt unprepared and under valued during your time here. Our hiring process allots for several opportunities to converse and ask questions (during the introductions, group activity where you are encouraged to work together, lunch time where the interviewers sit with you, and during your 1 on 1 interview). We strive to make each person feel welcomed and comfortable. Before each interview, we make it a note to remind everyone they are not in a competition. Also, the exercises help us evaluate technical ability, soft skills, customer service skills and more. As communication is one of our strongest focuses, we are disappointed to hear you did not receive enough from management. Our regional leadership has increase over the past year which has allowed for more 1 on 1 communication. Our leaders hold weekly & monthly calls, conduct site visits, quarterly reviews, and reach out to employees individually often. Our management holds monthly calls, and a recent improvement we have is sending out a mid month newsletter to update the team in every department. Traveling is a large part of a Field Service Engineers job. Our team gets reimbursed mileage for all driving distance jobs. While our team is not compensated for flights, we do our best to make sure they feel valued. Some ways we do this is by reserving “travel days”, where an employee does not work that day because of extensive travel the morning, evening or day before. They are still paid their full salary this day. We also have recently enacted a “happiness perk” to allot employees the ability to treat themselves at the airport if their flight is delayed 90+ minutes. We know the immense effort of traveling for work and do not under value it. Our training process continues to improve with every class. Recently, we’ve implemented weekly trainee report cards, customer service training videos, in house lighting systems for hands on training, and more. It is vital for us our employees feel prepared and confident before entering the work-force. Our employees have been, are, and will always be our number one priority. I am confident ProAutomated will continue to improve in all areas and appreciate your review. If you would like to discuss anything further, please do not hesitate to reach out to humanresources@proautomated.com.

Much better options out there especially for Field Service work - Field Service Engineer ProAutomated Employee Review

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