Good company but some recent changes may be concerning - Anonymous employee ProPay Employee Review

4.0
Aug 7, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked for ProPay for many years. I have really enjoyed my time in the technology section and have been able to grow my skills. The company is in the process of growing rapidly which leads to advancement opportunities. I have always found the location, benefits, and pay to be good. Their leave policy is generous.

Cons

ProPay is part of a much larger company (TSYS) that drives many of the policies we have to follow. This is, at times, annoying, when we have to change a process because some other division or company (within TSYS) had some success with a process. Not enough time is dedicated to training and process improvement. We have been trying to implement CI/CD for almost a year and it is still a struggle finding time outside of the day-to-day activities to devote to this process. Some recent changes in management in the Technology section are leading to a chaotic workplace. The new managers question every decision that was made over the last 15 years - which is fine, some of those decisions should be questioned - but they never ask the tech leaders advice on what changes should be made.

Explore other reviews about ProPay

5.0
Oct 3, 2022
Recommend
CEO approval
Business Outlook

Pros

Great manager and department team.

Cons

Cayan caused problems when they were put in charge

5.0
May 23, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ProPay and it’s parent company TSYS truly cares about their employees and genuinely wants them to succeed. At least once per year a company wide survey is sent out to get the honest feedback from their employees, and actively work to implement changes for the areas that rank the lowest. ProPay/TSYS has the best work/life balance of any company I’ve ever worked with. On number ours occasions I have seen first hand the company’s willingness to support their employees when extenuating circumstances come up, if the employee or a family member is sick they will work with you, you just need to communicate what is going on and don’t abuse the freedom given to you. If an employee is underperforming, they provide improvement plans which are worked out with the employee, and they are given the tools and support they need to be able to succeed if that is what the employee wants. I have seen managers fight for their employee to give them what they deserve, and have played an active role in increasing wages, and providing career development. A large percentage of jobs are filled by internal candidates and moving them up into amazing careers.

Cons

The finance industry comes with a lot of red tape. Sometimes it takes longer to implement changes than people would like, but there are regulations that have to be met and it is understandable.

1
See reviews by: Helpful|Rating|Date|All