I would NEVER recommend this Company - Sales Protect Line Employee Review

Thank you for taking the time to write this review. It has taken some time to come back to it due to the content and nature of your complaints. They are so contrasting to other reviews that we receive and to the feedback we get internally. Due to the nature of the comments that were directed at an individual, if we are totally truthful, at first we tried to get it taken down. However, that didn’t feel right to us. We believed that this wasn’t the view of the wider business but we wanted to check! It has been very important to us to take your comments and both share it internally and, as I stated I would earlier in the year, conduct a thorough anonymous survey to secure staff's opinion's, based specifically on that statements you have made. Whilst we are disappointed that you feel the way you do, having reviewed the responses of our own employees we are delighted to discover that your feelings are not shared by our wider Protect Line team. . As an example; when asked 98% of our employees said that they felt cared for by Protect Line. All of our employees said that they felt that ,as a business, our foundations are ethical and whilst you can’t always stop people bending rules, we do have the best interest of our customers at heart and we work hard to stop the bad behaviours of the minority. You stated that at the recruitment stage, we “sell” our roles. When asked, 98% of our employees who have come through the recruitment process said that the role was NOT sold to them, in fact they talked about what a great journey it was and how refreshing it is to have passionate, honest and relatable conversation at interview. Our employees also , on the whole, feel differently to you, with 86% of them happy to recommend friends or family. We were also quite surprised by your comment in regards to being able to make Doctors’ appointments. So we asked our employees if they had ever been stopped from going to the doctors – 96% said no! Thankfully, 90% of employees also disagree with your feeling about simply being “money makers” and 99% of employees said that they felt that they could work with integrity and in an ethical manner. I am sorry that your experience with the Senior Management Team was that they also weren’t thinking about the employees. When asked, the staff used words like “Brilliant”, “hard working” , “caring”,” professional;” “approachable” with the only request really being that our SMT get more time to spend on the floors, which we will make every effort to do. We also took the opportunity to ask how our employees feel about the owners / Directors of the business and the responses were that 97% felt respected by the Directors. We even addressed the more personal commentary in respect of our Recruitment Manager and her friendship with me. It made us think, and we certainly didn’t want the friendship to be a negative but were equally prepared to address it if it was. With people being given the freedom and anonymity to respond with free text, the overwhelming response was that it was not seen as a problem and in fact thought it odd that we would even mention it. Most could see that by virtue of the great atmosphere we have here and how closely people work together, that it is no surprise that fabulous relationships and friendships are formed. We are of course sorry that you did not view it that way. Our recruitment process, culture and working environment continues to get great feedback, every day. We are all here working incredibly hard to ensure that we achieve our company mission of protecting as many UK families as possible. Whilst the overwhelming responses were that people feel that they can work ethically here we are very aware that there are pockets in the business that can be exposed to poor behaviour by the minority and open to manipulation if not managed closely. We are continuously working on a programme of activity, as most businesses do, to address this and it remains a priority for us. Thankfully with an ever growing loyal customer base and early loss of staff reducing, we feel that we must be getting something right. I do want to thank you though. Going through the survey and really opening up to staff to collaborate the views of the business has been a great exercise and one that we will continue into our future.