Hard job that could pay more - Crisis Counselor ProtoCall Services Employee Review

While it is true that Protocall is a for-profit organization, we do not believe that tells the full story of who we are, why we exist, or how seriously we take our responsibility to our employees and the people we serve. The concerns raised in this review are serious, and we want to respond to them with care. Being a for-profit organization does not mean our mission, employees, or the people we support come second to profit. Protocall began as a nonprofit organization providing crisis services in Oregon, and that mission continues to shape how we operate today. Our transition to a for-profit structure was largely driven by the opportunity to expand the support we could provide both to people in need and to our own staff. That is why we continue, year after year, to reinvest the majority of our profits back into our staff directly through wage and benefits increases. For example, Protocall has a benefit-rich health plan offering, and we pay for 92% of health insurance premiums with a $500 deductible. This far exceeds the vast majority of what employers offer, including those in the healthcare space. Additionally, this plan includes a mental health copay of just $5.00 per session. You mentioned two specific situations, and we are not aware of any circumstances that match the descriptions provided. Even when we may not agree with your characterization, we are sorry this was your experience with Protocall. Feedback like this matters, and we remain committed to listening, improving, and ensuring that our workplace reflects the humanity of the work we do.