Toxic environment with poor pay and management disregard - Nurse Practitioner PsychPlus Employee Review

I am a big fan of the opportunities for growth and the level of clinical independence that comes with PsychPlus. I like flexibility with scheduling and ability to set your own working hours. The team is very supportive and works hard to answer clinical questions quickly. Although we are all working virtual and nationwide, the company has an "open door policy" throughout which extends from colleagues, to managers, to executives. I like the simplicity of charting through Galaxy and knowing that the team is constantly working to improve processes for both providers and staff.

At times there can be system glitches, but software team works hard to fix any issues in real time.

The interview process was positive, and the leadership role appeared to offer meaningful opportunities for growth. Compensation and benefits were competitive on paper.

I was told credentialing would take approximately three months, but the process extended beyond that estimate. During that time, I was unable to begin working or complete meaningful onboarding, leaving me in limbo. Communication throughout the process was poor, and it was extremely difficult to obtain updates despite repeated follow-ups. The role was presented as a Clinical Director position, but the productivity expectations appeared difficult to reconcile with the leadership responsibilities. The required weekly patient caseload left little time for director-level duties such as staff support, program development, quality improvement, and other administrative responsibilities expected of a leadership role. When I ultimately accepted another position because I could no longer wait through the prolonged credentialing process, the company’s response was to point to a contract provision seeking $5,000 in damages related to credentialing and onboarding costs, despite the fact that I had never started working. Overall, the hiring process lacked transparency and communication, and the response to my resignation felt unnecessarily adversarial.