Fast-paced environment but concerns about burnout - Reporting and Analytics Specialist PublicRelay Employee Review

- Supportive management - Customer-centric focus - For certain roles, remote work options - Truly a career opportunity, not just a job - there are people who have been here for 10-15 years and still enjoy it

- It's not a quick climb up for promotions, but (at least for my department), there's a clear measurement framework of what to aim for in order to achieve them.

Exciting and dynamic work with incredible clients. Wonderful exposure. Friendly peers. Pretty good employee benefits

Almost everyone I've spoken with at PublicRelay has shared, UNPROMPTED, that they are actively looking for new employment. This includes critical teammates across management, client success, analytics, and operations teams. Huge dip in product quality since the new AI-oriented CEO joined. Insights are no longer actually human-advised. Much work is totally AI generated by someone who's not an SME, and it shows, There are major recurring issues with validity, accessibility, and aesthetics that have been brought to the CEO and ignored, and continue to be sent out to clients. All work that can be is being outsourced to India, including data analysis, QA, and media insights reporting. Great team, but people there report working online long into the morning in inhumane conditions. Multiple long-term clients are expressing concerns with the high employee turnover, reduced quality of insights, and the inability of PublicRelay to adapt to changes in the media analytics space. I honestly believe they are no longer receiving the products they pay for, and that many clients would leave or demand a discount since they are no longer receiving the "human expertise" and relationships that PublicRelay claims sets them apart.