PublicRelay reviews

I joined the company when the focus was on combining technology with human expertise. Unfortunately, my experience in more recent years has been very different. During my time here, the company went through two CEO changes, and each transition seemed to bring a more depressing direction. What had once felt like a people-focused organisation increasingly became driven by short-term cost-cutting measures. Significant investment in AI and the offshoring of work to India has fundamentally changed both the employee experience and the nature of the work itself. The Irish office has been particularly affected by repeated redundancy rounds, creating an atmosphere of uncertainty and anxiety. Irish Employees who have not been directly impacted spend their time wondering if they will be next. As a result, morale has deteriorated, and many talented colleagues have chosen to leave voluntarily. One of the most difficult aspects of these changes has been the feeling among many that they are helping to facilitate their own redundancy. Teams have been asked to document processes, train AI-driven workflows, and transfer knowledge to offshore team members, all while successive rounds of layoffs create uncertainty about their own roles. I was fortunate to progress through four different roles during my time with the company. However, I also saw many equally, if not more, capable and experienced colleagues stagnate professionally as opportunities became increasingly limited. Compensation is another source of frustration among Irish employees. Pay has historically lagged behind comparable analytical roles in Ireland, particularly given the responsibilities expected of analysts. During my first year, annual pay reviews broadly reflected inflation levels at the time. That system was replaced with a performance-based model, under which salary increases have often failed to keep pace with inflation and, in some cases, employees have received no increase at all. This has contributed to a growing feeling that employees are being asked to do more while seeing the real value of their earnings decline. While colleagues in India are undoubtedly hardworking and dedicated, they appear to be managing extremely demanding workloads under working conditions that differ significantly from those experienced by Irish and US colleagues. The result, from my perspective, that of many colleagues, and even clients, has been a noticeable decline in quality. Overall, I would struggle to recommend the company in its current form. The direction of travel and treatment of employees are very different from the organisation I joined over three years ago.