Good place - Customer Service Representative Quantum Health Employee Review

Great culture and work environment.

Nothing comes to my mind.

Qh offers a consistent paycheck

-no trust across the department or interdepartmentally -“Transformation” is driving the bus, other leaders come off as puppets who have no backbone or standards - they just wanted to have options -everyone is now paid way less than predecessors -the care coordination product is not a defendable product - we don’t warrior or lighten loads for members like we say we do -clinical audits are regularly failed - clinical call lists are backlogged and we miscalculate clinical engagement bc nurses used the system wrong -there hasn’t been an actuarial study regarding savings in years -they won’t offer any reporting regarding clinical results or breakouts for engaged vs unengaged members (everyone knows one of the current leaders put their foot in their mouths years ago stating QH doesn’t do what we say we do) -we can’t validate that we increase point solution utilization- point solution “referrals” are merely care coordinators saying they educated members on a benefit -we were forced to encourage client connect attendance but weren’t invited to attend -everyone knows another shoe is going to drop. Just do it already. -clients and consultants should realize we are being pushed to sell the future and diverting focus from the current performance and issues - they're paying for our future investments, not current servicing -this review clearly rubbed people the wrong was as they keep attempting to try and take it down.