Quantum Health Reviews | Glassdoor

Quantum Health Reviews

Updated August 4, 2017
65 reviews

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3.5
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Quantum Health Founder and CEO Kara Trott
Kara Trott
36 Ratings

65 Employee Reviews

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Pros
  • There is also a very well stocked kitchen with free food and drinks which was appreciated (in 15 reviews)

  • The work being done is very fulfilling- making a difference in people (in 6 reviews)

Cons
  • Don't expect to get promoted unless you suck up or worked for Bob Evans (in 4 reviews)

  • At the end of the day, we were working at just another call center and an expensive one at that (in 4 reviews)

More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quantum Health full-time (More than a year)

    Pros

    - The work being done is very fulfilling- making a difference in people’s lives every day is an amazing job
    - The people. Quantum hires great people
    - Management cares not just about revenue, but about their employees and their clients
    - Good opportunity for growth- promotions happen often and if you find yourself in a role that turns out not to be for you, they are willing to help find something that better fits/interests you
    - Good perks- lots of snacks, on-site fitness center, stand-up desks, casual dress code, lots of opportunity for community involvement
    - Good benefits, great PTO, flexible work schedule (minus PSRs)
    - Continuous companywide meetings on transparency and overall company healthiness

    Cons

    - We’re continually growing- fast, very fast. So there is a bit of work to do to figure out how to keep our awesome culture intact
    - Communication between departments can be lacking at times but it is getting better
    - Quantum is not the most structured place with set processes which can be frustrating at times

    Quantum Health Response

    Aug 5, 2017 – Director of Human Resources

    Thanks so much for the positive review! We're glad to hear you enjoy the culture and perks at Quantum Health and feel as though you're making a difference in the lives of your members. We appreciate... More


  2. "PSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR in Columbus, OH
    Current Employee - PSR in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Quantum Health full-time (Less than a year)

    Pros

    Fair compensation, Great Co-Workers, Always lots of food, Free Snacks, Drinks, Popcorn

    Cons

    Stressful, Pressure to take lots of phone calls, not enough time for followup work, High turnover, Not enough reps to answer phones.

    Advice to Management

    Need to consider growth of company and work demands

    Quantum Health Response

    Jul 31, 2017 – Director of Human Resources

    Thank you for your review. We’re glad to hear you’re happy with the compensation and perks at Quantum Health, as well as the team you work alongside. We also appreciate your feedback regarding work... More

  3. "Benefit Plan Builder"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quantum Health full-time

    Pros

    flexible schedule and can work autonomously

    Cons

    can not work from home

    Quantum Health Response

    Jul 31, 2017 – Director of Human Resources

    Thank you for this positive feedback!


  4. Helpful (2)

    "Good Culture, Lack of Ability to Move Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Columbus, OH
    Former Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quantum Health full-time (More than 3 years)

    Pros

    They try to maintain a very positive culture and do events, challenges, and a yearly party to engage everyone. Typically you have a sense that there is social time that is acceptable in between working. There is also a very well stocked kitchen with free food and drinks which was appreciated. Health insurance was a great benefit, and a much better plan than any other company I've worked for.

    Cons

    Depending on your department, there was very little room to move up. If you're on the phones, you're staying on the phones and could maybe be a leader/manager down the road. If you're in a support department, they're not large enough to give any upward mobility so you get stuck. Raises were never very large, so it was hard to find the incentive to stay.

    Quantum Health Response

    Jun 27, 2017 – Director of Human Resources

    Thank you for taking the time to provide a review. We’re glad to hear you enjoyed the culture and benefits at Quantum Health, and we appreciate your feedback regarding career advancement. Our... More


  5. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quantum Health full-time

    Pros

    Flexibility with work/life balance is great.

    Cons

    Workload can be overbearing at times

    Quantum Health Response

    Jul 31, 2017 – Director of Human Resources

    We're so glad to hear you're happy at Quantum Health. Thank you for the positive review!


  6. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Columbus, OH
    Current Employee - Care Coordinator in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quantum Health (More than 5 years)

    Pros

    Free parking, free snacks and occasional meals provided, open door policy, feedback focused, individualism is encouraged, don't need to cover ink or tattoos. The company is growing fast so there are plenty of opportunities available to those who are willing to truly do their best.

    Cons

    Growing quickly so there are some growing pains but Quantum is not looking for small quick fixes that typically backfire. The leadership is big picture oriented and these growing pains will be behind us sooner than later.

    Advice to Management

    Each Pod has become more and more consistent with one another as we have grown, continue to strive to hold employees to the same standards across the business.


  7. Helpful (2)

    "PSR (Care Coordinator)"

    StarStarStarStarStar
    Current Employee - PSR in Columbus, OH
    Current Employee - PSR in Columbus, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quantum Health full-time (Less than a year)

    Pros

    Contests for sporting events Columbus zoo, etc. Pep team plans company outings, food catering, free snacks provided. Also training is pretty extensive.

    Cons

    You are required to pass a test at the end of training, if you do not pass, you will be asked to leave (you will not be able to work there). The work can become monotonous as you are constantly answering calls. Not all of the people in management positions are fit to be there, as they are not always helpful. Very strict break schedule, you are timed with an on screen countdown.

    Advice to Management

    The amount of information learned can make for an overwhelming experience. Possible refresher classes for training would be nice.

    Quantum Health Response

    Apr 3, 2017 – Director of Human Resources

    Thank you for your review. We’re glad to hear that you enjoy our company’s perks and feel you received extensive training for your role as a Care Coordinator. We also appreciate your feedback... More

  8. "Wonderful, caring employees."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Quantum Health full-time (More than 3 years)

    Pros

    The most friendly, caring people on the phones and support teams. Everyone has their reason for wanting to be there, and it definitely shows.

    Cons

    Seems like there is a lot of confusion in leadership, strategy is always changing direction.

    Advice to Management

    Keep supporting the amazing employees you have, and don't change direction/lower the bar for hiring simply because of growth.

    Quantum Health Response

    Mar 20, 2017 – Director of Human Resources

    Thank you for your review and feedback. We’re glad to hear that you felt you were surrounded by caring, friendly people at Quantum Health. The feedback you provided regarding leadership and strategy... More


  9. Helpful (8)

    "Run fast and run far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Quantum Health full-time

    Pros

    Free food and some nice people.

    Cons

    Advancement and reviews are essentially a beauty contest, and are based on how well others like you versus your actual content knowledge or the quality of your work. I agree you need to play well with other's but when it's the essence of your review and your manager's feedback is based on "what other's say" without any regard to actual performance is a farce. It's a clear indication that your direct manager doesn't have a clue of who you are and really doesn't care, because they haven't taken the time to figure it out. The process is there because most of the managers don't have any real management experience, can't lead and they don't have to actually 'own' the review process, it's just a check off item on a list and a CYA for HR. Theoretically, everybody is suppose to hold each other accountable through 'open and honest' communication...if you believe that's what's going on here, I have a Unicorn and a 'warrior bunny' for sale! Yes, most of the executive leadership team is in complete denial about this too, because the vast majority of the people working here just want to hang onto a job and know that as soon as you say something negative or question someone in leadership, you are done! So it's easier to keep quiet and hang on. At the end of the day, we were working at just another call center and an expensive one at that.

    So the way to get ahead here is to first work in the food services industry, because it's so closely related to the heath care industry. Then you must play all the ridiculous company reindeer games and make sure all company activities are prioritized above family and every other aspect of your personal life. Last but not least, check your brain at the front door, say yes to everything, question nothing, drink plenty for the free Kool Aid and make sure you get a seat at the 'cool kid' table close to Kara at company events.

    Advice to Management

    First, actually treat your people with the respect you claim you do. Then STOP claiming you are a 'new' company, you've been around almost 20 years, own the fact that you've been flying by the seat of your pants all this time and it's the real reason it's taken so long to put real policies and procedures in place.

    Quantum Health Response

    Mar 22, 2017 – Director of Human Resources

    Thank you for your review. We deeply value our employees’ opinions and want to ensure your feedback regarding management and perceived favoritism is being heard. Please contact Venice Herring, our... More


  10. Helpful (5)

    "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quantum Health full-time

    Pros

    Great Culture and environment at Quantum

    Cons

    Poor senior leadership in Operations and specifically the Pods and IT

    Advice to Management

    Senior management needs to listen to the feedback they're getting from their leaders and address the poor management as they're the reason we are losing good people.

    Quantum Health Response

    Feb 15, 2017 – Director of Human Resources

    Thank you for taking the time to provide your feedback. We're glad to hear that you enjoy the culture and environment at Quantum Health. We value your opinion regarding our management practices and... More


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