Pros
Great friendly people who care about their jobs and their residents Very good employee benefits. Ambitious company outlook - but get the balance right.
Cons
Poor career prospects – middle management tend not to move and the graduate programme guarantees a middle management role every year. You can be made to feel segregated very quickly if you don’t do what everyone else does. The senior managers put more and more pressure on staff and change working arrangements to suit themselves. Elderly residents are being forgotten about. They can’t phone anyone in the call centre to book repairs or pay their rent – this has be to done all on-line. RHP is forgetting it is a social housing provider; they’re too busy worrying about the satisfaction figures against John Lewis or Amazon. They need to concentrate on getting the basics right to provide a great service, something there that the staff are trying to do. Does David Done know or even care what the ordinary members of staff feel or what the senior managers want him to hear?