Pros
It's a job. I would agree with another review that you can get some experience in various systems due to the number of setups that the clients have but that's about it.
Cons
-At the time I worked ticket volume was in the 100s and getting worse. -Work stress was at a maximum, FRT staff regularly calling in sick. -Management treating staff like dancing monkeys. Closing a ticket and getting a sweet is not motivation. It was frankly offensive. -A massive blame culture. I was suprised how fast the system that should be used for giving kudos to your fellow workers was used as a threat and punishment. -Sending an email blaming your 1st level team for too much sickness and the ticket issue was beyond belief. I would say that it would even verge on illegal to send such an email and blame.