Directionless Agency Acting Like a Tech Company to Please Private Equity Owners - Customer Success Manager Radancy Employee Review

2.0
Jul 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The people at Radancy are truly amazing. It is what keeps most people around for as long as they are. The customer list is filled with some of the most known global brands and there are opportunities to work with a lot of them.

Cons

Where do we start. This is a plea to management. This company has no long-term plans and employees are regularly told to do things we were told directly not to do months prior. We were an agency but now call ourselves a tech firm. We were told for almost two years to stop talking about our creative solutions and then (after most of our great creative team left the company) we were told to start selling creative again. We bought a bunch of companies that can help our platform and then decided (after purchase) that said companies weren't important to the business. The top minds at Radancy have been turned into sales reps who are trying to sell products that are launched with very little information on if or how they work. Case studies for some products are next to none. There are also different types of sales reps on the same team. So our customers are literally getting sold to in every conversation from all of the client-facing teams which turns them away from the company. The business continues to make layoffs due to our Private Equity overlords who are completely out of touch with how things work at our company. They set goals for us that are unattainable and when we don't hit those goals we lay people off but that causes those who are still around to be overworked and underperform. The culture was great before the PE firm and now it's a sad and depressing place to have to spend 8 hours each day. Our CEO told us in the summer of 2024 that she'd be looking at the pay scales of employees as Radancy still pays like an under-paid ad agency, not a tech firm. Then this year because numbers were bad, nobody got pay raises which, for some, is the second year in a row.

Explore other reviews about Radancy

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to grow, flexible with family matters and a good work life balance. Learned a lot. Flexible time off is a good perk.

Cons

The rebrand removed a lot of personality from the company which made it hard to service legacy clients.

2.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The people and direct coworkers were genuinely supportive and collaborative. Many employees were dealing with similar challenges, which created a strong sense of teamwork and willingness to help each other. Despite broader organizational issues, most teams worked hard and tried to support one another however they could.

Cons

Leadership doesn’t seem to have a clear direction for the company, so priorities and decisions were constantly changing. A lot of decisions would get made and then completely reversed a few months later, which made it hard to feel confident in anything long term. There were also a lot of staffing and restructuring changes without proper training or support, so people were basically expected to figure things out as they went. The company became very focused on enforcing in-office policies and making sure people were physically at their desks, while employees hadn’t received raises in years despite heavier workloads and inflation. That disconnect was really discouraging and definitely contributed to burnout. Burnout was something constantly talked about across teams, but it rarely felt like anything meaningful was done to actually support employees or improve workloads. A lot of employees were also expected to sell or support products they didn’t fully believe in, which made it hard to feel set up for success from the beginning.

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