Pros
This company serves as an excellent launchpad for a hospitality career, offering a fast-paced environment that rapidly builds sharp, immediate problem-solving skills. The workplace boasts a highly sociable and collaborative team culture with very little selfishness, where teamwork is deeply valued and management genuinely gives employees opportunities to grow instead of resorting to layoffs. Managers here are truly proficient, leading a diverse environment that welcomes guests of many different nationalities. While anyone who can adopt an outgoing, extroverted approach and share common interests will find it easy to bond with colleagues, those who are naturally bold, calm, quick-witted, fast, and strategic are particularly well-suited to adapt effortlessly to this dynamic setting. This was one of the first workplace that I had seen someone with high EQ and I would not forget those who were nice to me and I wish them the best.
Cons
While this reflects my specific regional observation rather than a definitive judgment on the global brand or other locations, there are several distinct challenges within this environment. The organization experiences to have a high turnover rate, with many employees lacking true alignment or passion for the company. The workload can be highly stressful due to handling problematic guests, and requesting new equipment is rarely approved, while some technical amenities—such as Chromecast access on guest TVs—are not universally available. Culturally, there is an overemphasis on social standards, a noticeable level of favoritism that can lead to unfair treatment, and an environment where some colleagues engage in gossip or unfriendliness, occasionally judging peers strictly on performance metrics rather than personal integrity/morality. Furthermore, interns face unique hurdles; because they do not receive comprehensive training and are restricted from essential work system accesses, they are often left without the full knowledge required to execute their tasks effectively.