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Rapport (London)

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Very good place to work - Customer Services Representative Rapport (London) Employee Review

5.0
Jul 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Respectful environment, fast paced, growth driven.

Cons

Long time without any promotions

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Rapport (London) Response
1y
Dear current employee, Thank you for sharing your positive experience at Rapport! We greatly value your feedback and are delighted to hear that you enjoy being part of our team. You mentioned you have a concern about the pace of career progression. We want to support you and all our ambassadors in reaching their goals. We encourage you to have an open conversation with your manager about your career aspirations, so we can work together to create a clear path forward including any requirements for development to get you to where you want to be in your career. Our Recruitment team are also always available to have a job chat or discuss certain roles in the business that may be of interest to you. At Rapport, we are continuously expanding our suite of over 50 training courses and development workshops in addition to our Compass Career Pathways to help every team member realise their full potential. If you have any additional thoughts or suggestions, please don’t hesitate to reach out to us at samh@rapportservice.com. Kind regards, The Rapport People Team

Explore other reviews about Rapport (London)

5.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Great company with specialized training

Cons

Great company over, no notes

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Rapport (London) Response
6mo
Dear Former Employee, Thank you for your kind review. We’re delighted to hear that you had a positive experience and valued the specialised training on offer. We did notice that your review is listed as being based in New York. As Rapport London operates in the UK and Ireland, your comments may relate to Rapport North America. We’ll make sure your feedback is shared with the appropriate team so they can see your kind words as well. We’re grateful for the time you spent with Rapport and wish you every success in your future career. Kind regards, The Rapport People Team
2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Job is easy. I liked my planning team. Working at Capital One Campus was amazing

Cons

Constant HR problems. Leadership was always hesitant to act against our hostile work environment. Complaints were not taken seriously. Terrible time off, no flexibility on work from home days. Coworkers would come in sick because we had no option to WFH. Constant policy changes - started out as Hybrid for 2 days a week, every year they added on more days without changing our pay.

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