Save yourself - Client Services Specialist Rapport (London) Employee Review

Dear current employee, We very much value your feedback, and we are very sorry to read that you are not having a positive experience with us at Rapport so far. We regret to read that you feel you are not receiving the support you need to do your job and feel supported by your manager. We understand how frustrating it can be when you’re not receiving the support you need. This is why we have multiple channels for feedback and support, including speaking to your manager; our intranet platform, MyRapport; the ability to speak to anyone in head office; the employee forum; the Compass ‘Speak Up’ programme; and the employee assistance support line. We host regular feedback forums and conduct at least two employee surveys a year so that we can continually improve. We have robust HR processes in place and continue to deliver the appropriate training to our managers to ensure they are following these. We are committed to improving our processes and ensuring that all employees feel supported. We would greatly appreciate any specific feedback you could provide, either through our existing channels or directly by contacting samh@rapportservice.com, to help us address your concerns more effectively. Thank you again for your honesty, and we hope to work together to improve your experience at Rapport. Kind regards, The Rapport People Team