Pros
Pay is slightly good. Nice colleagues.
Cons
To keep this broad and anonymous, I was part of the technology team.
This is one of the worst places I have ever worked. Management is consistently rude, tense, and unapproachable. Staff turnover is extremely high. In the same week I've joined, four people left, including senior and long standing employees. This appears to be the direct result of poorly executed changes introduced under the Redpin umbrella, which have undone years of work that built the business from the ground up.
There is a severe lack of documentation, infrastructure knowledge, and training. Core systems break continuously, largely because the engineers who originally designed and maintained the infrastructure have all left. Since then, multiple new joiners have attempted to apply their own fixes before leaving as well, leaving the environment increasingly unstable and fragmented.
No ITIL principles are followed. The workplace feels chaotic, with sudden changes, upgrades, and decisions made during working hours without proper planning or communication, causing frequent unexpected issues. Cost cutting measures have led to reliable, well established products and services being replaced with cheaper, less stable alternatives.
Frontline staff are deeply unhappy. They work on a commission based structure, yet the new systems actively work against them, resulting in lost revenue. The overall culture is oppressive, with management discouraging any attempt to raise valid concerns. Employees are instead expected to cheerlead decisions that clearly lack common sense.
The interview process is by far the longest and most invasive I have experienced, involving hours of back-to-back interviews followed by extensive third party scrutiny of your personal history.
Be cautious of overly positive reviews, as they may not reflect the reality on the ground. If you value your mental health, I strongly recommend staying away. I would not recommend applying here to anyone.
