I find to be a relaxed atmosphere and my fellow colleagues are like family to me - Delivery Driver Relay Express Employee Review

Dedicated employees who care about their job. Customer satisfaction is paramount. It takes a long time to get a customer but only one incident to loose one. Relay prides itself on letting the customer know if there is a problem along the way. A solution to the problem is normally found through the outstanding managers and operations team which results in the product getting to its destination with no surprises to the customer. I could always call on someone in operations and management to help me better understand a situation that may require me to take action. This team concept works well and provides stability and accountability among the different departments.

Regarding Safety: The calls I would get during the night if there was an accident or incident involving a customers property or hours of service (HOS) issues that may require towing a truck or shutting down a driver. This is a 24/7 operation that is fluid and keeps moving so I knew from the start I could receive a call any time day or night. I call this a con but its just part of the job.

Flex schedule, working independently, can refuse pick-ups/deliveries that are not lucrative

Accepting out of town deliveries with the promise of more work when returning to the area. This has yet to happen - which means miles driven without a "load" and not getting paid for 90+ miles back to the office or home. So that run that was worth $95 - deduct $15 for personal mileage/gas. Actually losing money while working for them. Two stars for the flexibility.