Pros
I can work from home.
Cons
Going downhill fast. Almost all of management and senior management has left or is leaving. Extremely short staffed. Low wages. No bonus. Over worked, underpaid. Outsourcing has ruined the morale of domestic employees and the customer experience. Third party sites are not held to the same quality expectations so we basically pay them to do nothing because they aren’t trained well and have no products and they get away with it. Amazon is cheap and it shows, this is not customer obsession. No one listens to agents or leadership, they do not try to retain good employees. If you’re salary, you won’t get a raise unless you get promoted which is nearly impossible, I haven’t had a raise since I started 4 years ago because “I’m at the max pay for my level” when I was told upon being hired yearly raises are given. No work life balance. This place is a complete mess currently and there is no urgency or care to fix it or find out why you can’t keep employees because they will just open more offshore sites to provide a terrible customer experience and then transfer the call to a US agent or US level 2 support because their leadership doesn’t know what they are doing either. I’ve been told by several managers to find a new job as they will likely be outsourcing everything in the near future and there will be very little US support left. They do not care about their employees at all, especially the front line workers. I do not think Amazon cares about making neighborhoods safer, but it’s supposedly Rings mission. Amazon cares about how cheap can they be and how rich can they get at the expense of peoples mental well being.