Pros
Lots of driven individuals working towards a common goal, no egos to deal with, rewarding work, hourly pay for support allowing for paid overtime (lots of that during certain times of year, so at least we get paid for OT). I will reiterate that this has been the most rewarding job I've had. Seeing payoff that correlates to the amount of effort you put in is incredibly satisfying. Strong culture and values. It is reassuring to see peers buy in to the values of the company and exhibit them on a daily basis. Clearly defined career paths for everyone in the company. You can't be dropped in to a "dead-end" job as there is somewhere to go for everyone with clearly defined paths. If another area of the company interests you, you are actively encourage to pursue your interests. Some roles are fully remote. Leadership has many reservations about embracing a fully remote workforce or making remote work an option for everyone. Having the option in support is amazing. While having the option to be remote appears to be the trend for the industry, Rippling's decision seems to be more rooted in personal preference of leadership or inability to meet demand for roles locally. Interpretation of this as a pro is my preference but can be a con for some. Totally dependent on your personal preference and how it affects your role. The company continues to grow considerably. Customer base is growing, teams are growing (great oppurtunity for career growth), and you get generous bonuses for referring your friends and connections.
Cons
Underwhelming benefits - plans regulalry get more expensive with less coverage. Employer does pay part of premiums, however. It is hard to expect something like 100% employer paid premiums for a company this size, but we've also had 3-4 different providers in the last year or two with the plans getting pricer with less benefits each time we change providers. It's easy to become inundated with work - there's no shortage of work to do and often times it can be overwhelming if you don't know how to manage your time (sometimes its still overwhelming regardless of time management). Some support teams have much more work than others. For the most part, work/life balance seems attainable. I've referred friends for engineering roles and they've allegedly been told during the invterview process that work/life balance is minimal or nonexistent, but your mileage may vary. This all does not seem atypical of startups, but it is very much a con if you expect otherwise going in to the company. No 401k match. Unlimited PTO switched to accured PTO for customer support as a result of being hourly. Management tried to spin this as better for us as it would encourage us to use the time that we accure. Additionally, it was explained that most people with UPTO don't use it. However, the rest of the company continues to benefit from UPTO and support was given a one-time advance of accured time off. The change itself would have been okay if there wasn't an attempt to convince us that is a much better benefit for us than UPTO.