Desperate brand, desperate head office - Anonymous employee Rituals Employee Review

2.0
Mar 30, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generous allocation and 30% off - Small team allows you to bond well - The shop itself is very pleasing (looks wise) - Depending on the manager, you may be somewhat understanding -Extensive, fun training (although it can feel as if you're in school) - Generous gift at christmas

Cons

Where to begin? - Head office are a mess, pushing for unrealistic targets and causing the managers to stress out so much = everyone else stressed - The 'selling ceremony' requires employees to act as robots, you must remember every single detail, don't bother trying to personalise the experience for each individual customer, you must pick up the basket at all costs even if it scares them off - Managers insist you approach the customer again and again which drives them away - Head office are always watching you, so don't try and make a human error (remember you are a robot) - Rather than encouraging employees, things that need to be improved are always highlighted - Rotas aren't fixed and are changed at very short notice - Even if you're unwell, you feel obliged to come to work as no efficient cover is put in place and your co-workers will probably have to cover on your day off - No extra pay on bank holidays, christmas eve, boxing day, new year's eve or new year's day - Favouritism - Activation: once in a while it's fine to attract people in, it can even be fun to engage with customers outside, but everyday and every hour is excessive and desperate (if they want to come in store they will)

Explore other reviews about Rituals

5.0
Dec 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Sales communication skills and great customer service experience

Cons

Distance but that is not a big issue

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Rituals Response
1y
Dear , Thank you for your positive review. Glad to hear that you had a great time at Rituals. Kind regards, HR Rituals (Benelux)
2.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

- nice area and store product

Cons

- rude - the workers there are like forty years old crying about a non-commission sale to a 16 year old

avatar
Rituals Response
3mo
Hi there, Firstly, thank you so much for your review and honesty in writing your review to us. We value this above anything else as feedback is a gift, whether positive or constructive. We truly regret that you have had this experience with us and we want to suggest that we can get in touch with you personally so we can talk through this in better detail. If you could please send an email to: Recruitment.ukie@rituals.com, we’d love to chat confidentially. Kindest, Talent Acquisition & Employer Branding | Rituals Cosmetics UK/IRE
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