Had higher hopes - Support Rokt Employee Review

Thank you for your candid feedback. We are truly sorry you didn't have a great experience at Rokt. As we are growing super fast and working to achieve so many things for the business, our clients and our amazing team, we know we don't get everything right. Thank you for your honest feedback - we acknowledge that we will always be on a journey of constant improvement - and we always try to be clear about what Rokt is - as fit is important both ways. The worst thing for everyone is hiring someone that is not a good fit or has a different understanding of what Rokt is - so rest assured any miscommunication is not intentional. We agree that our Rokt’stars are highly intelligent, driven individuals and our number one priority is ensuring that every one of them feels supported and valued. We work hard to build and launch new initiatives based on the feedback we receive through internal surveys and check ins, and in fact a few of the concerns you raise (work/life balance and leadership training) have recently been addressed with the introduction of new programs including our Rokt’star Sabbatical and a wonderful global in-person Learning and Development program for 2020 called Rokt University. We are proud of the culture we have built and we understand it is best built in partnership with our team of Rokt’stars to ensure we are all always improving. One area that does not gel with your feedback is our commitment to transparency and communication. Our weekly updates from the CEO, ask the CEO channels, quarterly objectives, global training events and career ladders (where we publish every role, job requirements and salary) are just a few areas where we invest a lot of effort on communication and transparency. This is an area that is consistently rated very high by all our Rokt’stars in all our internal surveys. Like a lot of rapidly growing companies we promote quickly and sometimes this means we sometimes have new leaders in leadership positions. However we recognize this and invest a lot in training and development + we get regular feedback from the whole team via management effectiveness surveys. Progressing and staying in these leadership roles is based on performance (as rated by the team) not favoritism, ethnicity, gender or country or origin. We appreciate your feedback and wish the best of luck in your future endeavours.