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      Rook Coffee

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      Rook Coffee reviews

      Fun, not well managed - Barista Rook Coffee Employee Review

      3.0
      Sep 24, 2020
      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to make friends with coworkers, occasional work parties and team building events.

      Cons

      30 minute breaks on 12 hour shifts, excessive firing, unorganized management, infrequent raises. Unnecessarily stressful environment.

      avatar
      Rook Coffee Response
      4y
      We're sorry to hear that these were takeaways from your time on our team. Please know that we have many measures in place that intend to do deliver an experience to our stores teams that's quite different from your feedback. For example, we only schedule shifts 4-7 hours long at the maximum. In terms of terminations and management, we strive to keep open lines of communication with frequent 1:1 store manager check-ins with teams and quarterly feedback sessions and surveys to ensure store-level feedback can be addressed by management as necessary. If you'd like to share more feedback from your specific experiences, you can reach out to people@rookcoffee.com at any time!

      Explore other reviews about Rook Coffee

      5.0
      Jan 22, 2026
      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing bosses and coworkers. I had a lot of fun there Great flexibility

      Cons

      Don’t really have any cons I liked working there and would go back

      2.0
      Mar 1, 2024
      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company events, Free coffee, staff outings.

      Cons

      Favoritism, The lack of diversity is unbelievable, poor management, no benefits and they don’t make that clear at all, petty drama, no room to move up, micro aggressions, confusing policies no one is ever on the same page with anything and every store has different health protocol, different training protocols and no store or manger is on the same page with recipes, cleaning procedures, dress code and they are never clear with anything.

      avatar
      Rook Coffee Response
      2y
      Hey! Thank you for taking the time to share your feedback regarding your time at Rook Coffee. We appreciate your honesty, and are disappointed to learn about your experience as it differs from many of our team members'. We want to assure you that we are committed to fostering a fair and inclusive work environment where all employees are treated with respect and have equal opportunities for growth. Regarding the inconsistencies you mentioned in your review, we make it a point to provide a consistent experience from one location to the next and will explore opportunities to ensure this is clear for all team members. If you would like to discuss further while we investigate the specific details of your review with leadership, please reach out to hr@rookcoffee.com. Thank you again for your feedback. - The Rook Team
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