Great starting job, not much else - Client Support Analyst SBS Employee Review

3.0
Feb 28, 2021
Recommend
CEO approval
Business Outlook

Pros

* Office facilities are superb * IT facilities are very good * General office atmosphere is friendly and warm * Generous Christmas bonus awarded annually * Not too much pressure to actually get things done (also a negative) * Out of Town location means relatively easy commute * Great breakout area with games room

Cons

* Pay and benefits are significantly below industry standards * The products are very dated and riddled with the same bugs you will be coming across again and again because they never get fixed * Training is very poor * No route for meaningful progression unless you are prepared to wait several years * No personal development / training opportunities are provided to staff * Inflexible working - WFH is not allowed, all staff must work a rigid pre-ordained shift pattern * With the exception of 10-15 people who have been working there since the 1980's, no one actually fully understands the products - you will be asking for help a lot * Bespoke software means no possibility of knowledge transfer to other jobs * Distinct lack of diversity & inclusion, ~80% of workforce is male, 98% are white

Explore other reviews about SBS

5.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

A great company to work for.

Cons

It can get very busy.

2.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

remote 3 days out of the week

Cons

Management doesn't train you. I was not even allowed the opportunity to figure it out either before they laid me off. The guy who was supposed to train me didn't, and threw me under the bus when my progress was evaluated. They want you to come on the team, already knowing everything.

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