Pros
The product is stellar and they have great customer reviews. It was a pleasure to meet some of the most talented and dedicated people I've ever worked with. However, there is a lot of room for improvement on the sales side.
Cons
Speed is one of their core values, and with that comes a lot of rushed decisions, and quick changes that aren't thought out. They are quick to fire and blame people for not being successful in a role that is not set up for success. The leadership team doesn't involve people that are truly attached to the issues and when they do, feedback is not received wholeheartedly, or ignored. Many decisions are made from emotions with missing context and pushed then onto the team without much warning. The metrics being measured are not realistic and goals are not attainable. The company has mismatched priorities, Marketing is focused on free sign-ups, Revenue workflow is focused on delighting customers, and Sales works hard to undo the work of other teams.