Scratchpad reviews

3.4

60% would recommend to a friend

(34 total reviews)
avatar

Pouyan Salehi

34% approve of CEO

60% positive business outlook

Scratchpad has an employee rating of 3.4 out of 5 stars, based on 34 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Scratchpad employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

34 reviews
1.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

The product is stellar and they have great customer reviews. It was a pleasure to meet some of the most talented and dedicated people I've ever worked with. However, there is a lot of room for improvement on the sales side.

Cons

Speed is one of their core values, and with that comes a lot of rushed decisions, and quick changes that aren't thought out. They are quick to fire and blame people for not being successful in a role that is not set up for success. The leadership team doesn't involve people that are truly attached to the issues and when they do, feedback is not received wholeheartedly, or ignored. Many decisions are made from emotions with missing context and pushed then onto the team without much warning. The metrics being measured are not realistic and goals are not attainable. The company has mismatched priorities, Marketing is focused on free sign-ups, Revenue workflow is focused on delighting customers, and Sales works hard to undo the work of other teams.

1.0
Jan 10, 2023

There's a repeated theme here...

Recommend
CEO approval
Business Outlook

Pros

Scratchpad has a history of rep turnover. While that is very common within startups and saas, hearing the stories of reps that have come and go would make any sales rep think twice before joining. There are hard working and delightful people at Scratchpad, that are truly a joy to work with. However, it makes it even more upsetting to see these same people be let go by the company they did all they could for. So, no "Pros" here, just another company that was unable to take accountability for poor decisions at the executive and leadership level, resulting in front line employees being out of a job.

Cons

- Difficult to sell a chrome extension to Enterprise accounts that's liked by individual contributors at a premium price. - Broken PLG motion that does not incentivize a purchase to support self service at the SMB and MM tier. - From the above statements, company is still trying to find ICP. While again, this is common for startups, don't let them tell you they have found their ICP. - Reps being held to unrealistic expectations, and oh next thing you know they are let go for not closing six figure deals within 90 days. - Overall, the lack of experience at the executive level is the issue at large. Refer to other Glassdoor reviews and you will see a consistent and reoccurring theme = word of ineffective leadership travels fast.

3.0
Jan 31, 2023

May appeal to some

Recommend
CEO approval
Business Outlook

Pros

I waited a month after being terminated to write this, so I could get enough distance for more perspective and clarity on my time there to try to be objective. - The team is full of intelligent, driven, and kind folks. I genuinely enjoyed the interactions I had with the team both remotely and at our on-sites. - I think the product has great potential for growth, although there is definitely plenty of work to be done to get where they want to be. - Compensation was great. I was at 180k + stock options. You could probably make more at a FAANG company, but I was more than satisfied with my package.

Cons

- It was very difficult for me to understand the expectations of my manager. It felt like a toss up each week if they would be happy with my performance or not. As an example, at the friday at end of my PIP, I was told I was doing well enough to be kept on. On Monday I was fired, with the reasoning being that I had received more help than they realized. This was despite being told that I should lean on two specific engineers as much as I needed through the process. Working to parse expectations and communicate them with multiple groups was one of my main job functions previously that I excelled in, so I felt that this was more on the company than me. - I was actively discouraged from helping teammates and seeking help from others. A few times when I did this instead of getting my code done within 24/48 hours I was reprimanded that I need to get my code done first. This may be a work environment that suits some, but it didn't fit my style of work which is highly collaborative and varied. I tend to be interested in the whole picture and love mentoring and acting as a force multiplier, but I felt silo'd into a "churn out code independently" role that I was ultimately unhappy in. - The work-life balance is verbally said to be good, but in practicality I was expected to work extra hours to keep up and meet certain deadline expectations. For example, I was told on Monday at 5 that there was an interview that needed translating from Go to Java before 12 pm the next day. I was told that it was critical to be done, so I stayed up very late to finish it. They then said they were grateful that I stayed up to do it, but that they wanted me to know they didnt expect me to do that. I called out that they didnt verbally ask me to but they functionally did because there's no way that work wouldve been done without that effort. I was also told directly that I should work an extra hour or two each day to get up to speed. IMO this should be taken into account in the onboarding process, not expect people to work extra to keep up. - Engineering practices are said to be open to discussion, but if you disagree with one of a few engineers then your thoughts will be buried in their process of RFCs, backlogs, eng investments. Ideas they like get immediately worked on or prioritized right away, but if they have differences of opinion they go in the cooler. I'm fine with this to an extent, but it felt disingenuous to call it really open to change. - I felt that despite the amount of effort I was clearly putting in and transparency I gave, that effort wasnt valued by the company. I declined a company wide severance offer because I wanted to keep improving and continue working here even though financially it wouldve made way more sense to take the offer. This was ultimately not enough to be given any more time to improve. This is also despite being transparent about the specific things that were difficult to me, including some health issues I was actively taking steps to resolve. To their credit, i was given a smaller severance package so I wasn't completely taken advantage of by passing on the first offer.

Viewing 1 - 3 of 34 Reviews

Glassdoor has 35 Scratchpad reviews submitted anonymously by Scratchpad employees. Read employee reviews and ratings on Glassdoor to decide if Scratchpad is right for you.