Mixed Experience: A Tale of Contrasts Between Leadership Styles in US and India - Senior Software Engineer Sense Employee Review

2.0
Aug 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Working with the US team has been a breath of fresh air. They exhibit professionalism, open communication, and a genuine concern for their team members' growth. Their collaborative approach and willingness to adapt make for a supportive and motivating work environment. This aspect of the company culture is truly commendable and deserves recognition. Kudos to the founding members!!!

Cons

On one hand, the MD of Sense India's management approach can sometimes come across as overly authoritative, resembling that of a school principal rather than a collaborative business leader. This approach tends to stifle open communication and hinder the team's creativity and innovation. In contrast, the US counterparts exhibit a more supportive and approachable demeanor, fostering a more inclusive work atmosphere. One issue that's hard to overlook is the noticeable favoritism displayed by the MD of Sense India. This issue has become an open secret within the company and is a cause for concern among employees. The biased promotions based on favoritism undermine the company's commitment to fairness and transparency. It's disheartening to witness deserving individuals being denied promotions and hike while others advance due to personal relationships. Furthermore, the practice of declining promotions for well-qualified employees in favor of those who have secured the MD's favor is demotivating. This creates an environment where employees may feel undervalued and discouraged, ultimately impacting their dedication and contribution to the company's growth. In conclusion, Sense India has the potential to be a great workplace, but the discrepancies in leadership styles and the presence of favoritism need to be addressed to create a fair and thriving work environment. Embracing a more inclusive and collaborative leadership approach across all offices, as demonstrated by the US counterparts, could greatly enhance employee satisfaction and overall company success.

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Sense Response
2y
Thank you for sharing your feedback. We want to emphasize that our organisation’s success is built upon the collective contributions of every team member. It is our responsibility to ensure that every employee has an equal opportunity to grow and succeed based on their skills, commitment and potential. There is a calibration exercise followed for Promotions, employees nominated for promotion are discussed by the Calibration team which includes all the Team Heads, Senior Leader of the group along with the People Experience team based on which a final decision is taken. The goal of this exercise is to ensure that promotions are based on merit, fairness and alignment with Organizational goals. Our focus continues to create a workplace that is free from biases and fosters an atmosphere of collaboration and mutual respect.

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5.0
May 6, 2026
Anonymous employee
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Pros

Absolutely love the people I worked with at Sense

Cons

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3.0
Dec 30, 2025
Recommend
CEO approval
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Pros

-The CSM team at Sense includes some of the brightest, most talented individuals I've ever had the pleasure of working with

Cons

-Leadership has very little understanding of what existing clients require. When clients threaten to churn they offer the latest new product but offer minimal support, leading to even worse experiences for the client and inevitable churn -Bonuses are not achievable as they are based on company performance not individual performance -No raises provided for multiple years in a row -PTO is not unlimited as advertised, and leadership actively guilt's you not to use it -The product is different for EVERY client, regardless of what ATS they use. Two clients on the same ATS can have vastly different data fields, and with regular book of business changes it can be difficult to understand how to help your client -Sales Reps overpromise potential clients features that do not exist, leadership then blames CS for not being able to accomplish what sales fabricated -Everyone's plate is too full. With layoffs after layoffs and no attempt to rebuild the workforce, everyone is burning out, and theres no end in sight.

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