Good people hamstrung by poor leadership and lack of focus - Anonymous employee Sermo Employee Review

I’ve been with Sermo for over a year, and I only have good things to say. The company has an amazing culture that truly values collaboration and growth. I really appreciate how well-organized the processes are, especially around sprints and releases, it makes work efficient and clear. The team works together seamlessly, and management consistently takes the time to check in and help resolve any blockers, which shows they genuinely care about our success. Overall, it’s a fantastic place to work.

I have no cons to mention.

Phenomenal people and a close knit culture within teams. There is a large contingent of employees working hard to help the company reach it's potential.

The founder/CEO could be a great leader but can't get out of his own way. He is a bottleneck for far too many decisions. This problem is made worse by his unreliability. No one knows if he will show up to any given meeting. This leads to meetings being constantly rescheduled at the last second, or needing to be held twice. It's crazy just how much employee time is wasted due to his lack of time management. Honest disagreement with the CEO is risky. You will not survive if you're not willing to kiss the ring. This leads most long-time employees to tread cautiously and defer to his ego rather than pursue honest disagreements.