Pros
They put a lot of work into making it look and feel like a nice place to be, they have plinko, table tennis etc but that's where the pros end.
Cons
Complete lack of support from management. Obsessed with KPIs / metrics to a point that it simply becomes detrimental to the job. PIP (performance improvement plans) are used as a threat rather than the tool it is designed to be. Senior staff have an air of "knowing everything" but if you attempt to get assistance or support you will hear unhelpful phrases like "you got this" "we have faith in you etc..." Very hollow experience working with the management there, everyone feels like a prop more than the "one big happy family" they try to cultivate High rate of staff turnover, anyone qualified or worth a damn in their field will leave quickly. Even saw one member of staff go on suicide watch over the stress of working in what is essentially a really fancy looking call center. Save yourself the trouble and apply elsewhere.
