Pros
The people: Despite the challenges, I had the opportunity to work with some amazing people. I developed lifelong friendships with many of my colleagues.
Cons
Poor Communication: Frequent restructures with minimal explanation (at least 5 restructures in the 4 years I was here...) Neglected Culture: Liz's first address to the company when she became CEO "This is a people company, and the people come first", She did exactly ZERO team-building efforts or incentives for growth and almost immediately started laying people off. Ineffective Leadership and Lack of Accountability: The CEO’s promises of prioritizing employees were not reflected in her actions. Instead, there were continuous cutbacks, the hiring of her own circle of former colleagues, and a complete lack of accountability for the company’s negative direction. Rather than taking responsibility, Liz frequently blamed the company’s struggles on macroeconomic factors. Directionless Leadership: SH/FT used to be a successful email marketing agency, and somehow made a transition to a confused marketing consultancy? Consistent gap between sales and service experts, I truly don't think the sales team knows what the service experts actually do, and the constant loss and lack of new business shows. Below-Market Salaries: Compensation often 20% below industry standards, good luck getting a decent title too, SH/FT learned that good titles means poached talent. Morale at Rock Bottom: Did someone say pizza party? No. even pizza parties aren't offered here... Moral couldn't be lower, and I don't think there's a way it can be saved. Short-sighted Decisions: Leadership’s focus on potential new accounts at the expense of nurturing existing ones meant the loss of several key accounts. This company used to have multiple 7+ figure retainers, and I doubt any are left at this point.
