Underpaid, Overworked - Tier 2 IT Support Shing Digital Employee Review

1.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

None, they do not value techs

Cons

Low Salary. Less then 50K a year for tier 2 techs

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Shing Digital Response
3y
Not sure when this person worked for Shing but it's been a while since our Tier 2s made less than 50K. Our Client Services Manager closely monitors workloads and makes sure that our techs don't get overworked. Our policy is that techs should maintain a 60/40 split on billable/non-billable time (training, etc.). The model works well for us and our techs are generally happy with the work/life balance.

Explore other reviews about Shing Digital

5.0
May 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Give you the opportunity to learn new technologies.

Cons

Not enough projects for Engineers. Leads to employee feeling un easy.

5.0
May 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Shing's biggest strength is it's "client success" attitude, which flows over into it's employee's success as well. Never treating either as a "one size fits all", customizing for the best client success or employee success is what they are exceptional at. Every day I get to do what I need to to feel successful.

Cons

They move quick, in terms of technology adoption, creative solutions and over all business driving. It can be a challenge to adapt in the quickly changing environment. I like it, but it's definitely not for all.

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