Pros
-You can maybe work when you want to, but will only make money during the rushes, i.e. weekends and evenings. -You stay active moving around.
Cons
-This is not a real income -You will never make $15-$25/hr. no matter what SHIPT tries to feed you. Even if you worked full time (40-50hr/weeks), you would never make over $30,000. The only way you could ever make decent money would be if you worked everyday around the clock. -Order offering system is broken. You are forced to be glued to your phone to accept orders even if it means navigating the clunky app while driving. Frequently, I have missed orders because I was not even given a notification. I am very tech savvy and know it was not error on my end. Every time I would notify SHIPT support of this, they would say, 'We are working on it.' -App has tons of bugs. You are forced to waste time rescanning receipts, delivery history is garble and unclear, offer acceptance is inconsistent, notifications do not always work. -Customer communication is mediocre at best. So much time is wasted waiting for customer response on missing items. You are the one who suffers in pay because time is wasted missing other orders. -Rating system is meaningless and useless. You are forced to take your medicine on the customer's ratings even though 90% of mishaps are not even your fault. You must deal with the store's incompetence while trying to meet delivery windows. I move very quickly and efficiently, with no screw-ups and I still only had a 4.8 rating. Also, as a shopper, YOU ARE UNABLE TO RATE CUSTOMERS!? -50% of customers DO NOT TIP. Even if they did, you would still never make $20/hr. -THERE ARE NO BENEFITS as a SHIPT shopper. They do not even have perks. They sometimes have bonuses for getting 20+ orders during a weekend, but it is hard to get that many orders even offered to you depending on what metro you work in. My metro just recently hired a whole bunch of shoppers, so unless you dedicate 12 hours per day working weekends, you will make no money working regular hours. -SHIPT does not offer extra pay for longer deliveries. They work on a promo (bonus payout) system so that orders that are nearing expiration are picked up. This doesn't actually always work, and the company could easily make more money by just paying that money up front for longer deliveries. -Referral system is broken. I recently referred 2 people as shoppers and should have received $200 in referral bonus, but SHIPT denied it because they did not enter the proper code on their application. SHIPT gives you two codes as a shopper and I gave the new shoppers my customer referral code instead of my ID. SHIPT denied me because of a minor technicality, yet came back saying that ' ..we love to pay our shoppers referral bonuses.' -Shopper support was very generic and rigid. Never did they go away from beating the rule book to assist in an extenuating circumstance. They also try exude an air of pleasantness, yet it is completely unrealistic and unhelpful. After dealing with shopper support, I have always come away feeling underappreciated and frustrated.