Sign In Solutions

Toxic Culture - Anonymous employee Sign In Solutions Employee Review

2.0

Jan 20, 2021

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Flexible work hours - the team understands that sometimes life just happens and is very accommodating. - Exciting - visitor management is a young product category and brings with it a lot of unexpected twists and turns to the roadmap that keep you on your toes. - An incredible customer success team that at times feels like it’s carrying the company on its shoulders. - Although rare, the development team is free to break the mold and experiment with different technologies whenever an opportunity arises to build a new product, app, or service.

Cons

- The culture and atmosphere of the development team often feels very toxic. - Egos with strong opinions demoralize the rest of the team by making open discussions feel like battles. - Bad apples attempt to pit people & teams against each other. - No one takes ownership of their mistakes or is held accountable - this includes leadership. Instead all you get are coverups, excuses, and blame being thrown around. - Below average compensation - the unwritten expectation is that Guest makes up for its lack of competitive compensation by having an incredible culture, however that’s not true because the culture is in trouble and has been on a steady decline for some time. - Massive increase in development team turnover - loss of incredible talent and immense platform knowledge. - Unresponsive leadership well aware of the problems troubling the development team. - Culture is not important here.

We hate that you feel this way about working with us. We would like to learn more about this. Please reach out to your manager or our People & Culture team so you can speak to one of them about your feedback. Alternatively, you can use the anonymous channels that we have internally so we can learn more about your feedback.

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5.0

Oct 7, 2025

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing team of smart, supportive people who truly care about the work and each other. Leadership is solid and approachable, creating an environment where ideas are heard and good work gets recognized. It’s been great to see so many people here grow and advance in their careers. The product is genuinely strong and something to be proud of. Overall, it’s a place where you feel valued and know the work you do makes an impact.

Cons

Fast-paced environment where priorities can shift quickly — but it keeps things interesting.

7mo

Thank you so much for sharing your experience and for taking the time to write such a thoughtful review. We’re interested in hearing from you and that you feel supported by your team and that our leadership approach helps foster collaboration, growth, and recognition — those are behaviors we care deeply about. We’re equally proud that you see the impact of your work and feel connected to our mission and product. That sense of purpose and shared success is exactly what we aim to build across Sign In Solutions. You’re absolutely right that our fast-paced environment can bring quick shifts in priorities — and we appreciate your positive perspective on how it keeps things dynamic and engaging. Thanks again for your feedback and for being part of what makes this such a great place to grow and contribute. — The Sign In Solutions Team

2.0

Apr 13, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

Co workers. AI tools. Best in class

Cons

Literally everything else No career growth No educational opportunities. They brag about “campus” but that IT product training. Incredibly toxic Constant change, which is sometimes good. Inside politics Conservative company Tight with money. will invest in some technology, but not people Marketing Team as big as the sales team with very little results to show Poor implementation Poor support Crappy culture Poor communication Bad alignment Siloed departments

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Sign In Solutions

Toxic Culture - Anonymous employee Sign In Solutions Employee Review

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