Pros
New leadership is moving the company in the right direction. Fred's brought a level of clarity and urgency that was needed. Benefits package overall is strong, There's real opportunity to own your work here. If you're someone who wants autonomy and can run with it, you'll thrive. The product serves a market (trades/field service) that isn't going anywhere, and the global footprint across AUS, UK, and North America gives you exposure you won't get at most mid-size SaaS companies. The people are sharp and genuinely care about the work.
Cons
The pace of change is intense. There's been a lot of restructuring over the past 12-18 months — new leadership, org changes, role shifts. That's unsettling for people who liked the old way, and the company could do a better job explaining the "why" before making moves. Communication across global time zones is still a work in progress — sometimes decisions get made and not everyone hears about them at the same time. If you need hand-holding or a slow, predictable environment, this isn't it. It moves fast and expects you to keep up.