Lack of Transparency and Inconsistent Performance Management - Customer Service Representative Simpro Employee Review

Great benefits at the company

Management can sometime feels disconnected

Fully remote opportunities for recruiters in the UK and US. I had an exceptional leader who understood talent acquisition, supported the team, and we were making meaningful progress in improving recruiting processes and results.

After a leadership change, my experience declined significantly. In my opinion, the recruiting function lost strategic direction when it was placed under a sales/account management leader who, based on my experience, had little knowledge of recruitment operations, applicant tracking systems, employment laws, or recruiting best practices. During conversations about hiring, I felt pressured to prioritize a very narrow candidate profile described as “alpha” and “aggressive” young candidates rather than focusing on experience, qualifications, skills, and diversity. I also experienced comments that I understood as discouraging the hiring of African American candidates, which I found deeply concerning and inconsistent with the inclusive hiring principles I believe recruiters are responsible for upholding. As someone with extensive talent acquisition leadership experience, I believe recruiting should be led by professionals who understand employment law, compliance, structured hiring, and equitable talent practices. My experience left me concerned about the direction of the organization and its commitment to fair and compliant hiring.