Completely unprofessional and disorganized - Anonymous employee Smart IMS Employee Review

1.0
Apr 3, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None none none none none

Cons

Interview process took longer than 2 hours and required waiting for multiple staff members to accommodate available timings instead of standard preparation. Process was difficult as they had 5 people interview me within the first 2 hours of meeting me. Interview process was a little much when the job required knowledge on sd-wan. I was told that the job was mine and the operations manager had discussed base salary as well as paid vacation with me and shook my hand and congratulated me. Shortly after I requested that he send me an offer letter over email however it was never received, a few days later I get a call back from them stating that I have to meet with another member of the team in order to get the position. I was reluctant to follow through however I did, I prepped myself for the time the second interview was supposed to be held, after 10 minutes of waiting for the member to join I called the operations manager to find out what was going on. He mentioned that the member was tied up on a call and two other members would join on the interviewers behalf. This never happened. I called back twice trying to reach the team in order to reschedule the interview since no one showed up to the call however they ignored my calls outright. This company does not care enough about its future employees and are strictly unprofessional in providing basic communications around someone’s career search. I nearly thought I had a job since the operations manager congratulated me, still haven’t heard back from them nor have they justified their actions in anyway.

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Smart IMS Response
3y
Regret inconvenience, the Culture might be of the past, today's HR Team is highly grounded and empathetic, while being professional. WE value your feedback. Best Wishes!

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5.0
Feb 6, 2026
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Pros

Transparent, Flexible and opportunity to learn. Supportive leadership and team

Cons

Growing organization and can be more structured.

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Smart IMS Response
3mo
Thank you for taking the time to share your kind words. We're truly grateful for your support.
5.0
Oct 29, 2024
Recommend
CEO approval
Business Outlook

Pros

I feel truly grateful to be part of such a fantastic company like Smart IMS. The learning opportunities here are immense, and the culture is exceptional. Everyone is incredibly supportive, including the CEO, and it’s inspiring to work in a place where you can approach senior leadership directly to share your ideas and vision. There’s always an open ear to listen and encourage new perspectives. Smart IMS fosters an environment where growth, collaboration, and innovation thrive, making it an ideal place to build a meaningful career. It’s an awesome place to work, and I truly love being here!

Cons

Having public transportation available is a great option, but the frequency of once every hour can make planning a bit challenging.

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Smart IMS Response
1y
Great to read such reviews, thank you for making an efforts to write positively about Us
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