Customer Success Specialist - Customer Success Specialist Snapsheet Employee Review

2.0
Jul 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, friendly environment, unlimited PTO (more in cons), free company lunches once a month

Cons

I've heard they've been changing things around but when I worked at Snapsheet I felt overworked. People would get promoted either based on favoritism or complaints (not being happy with their responsibilities). I was working at the company during the time when employees were dealing and doing drugs in the office, drinking at their desk Monday through Friday since there used to be beer on tap, and people being sexually harassed by management. Again, all that was happening when I worked at Snapsheet and hoping a lot of things have changed. Unlimited PTO... not as good as it sounds at first. You can actually get around 20-30 days off and you cannot take more than two weeks at a time. Last con is for bilingual speakers. Being friends with bi- and multilingual speakers I found out that there is no difference in how many languages you speak, you will get paid the same amount, but will be obligated take calls in your spoken language and do other peoples work if they don't have that skill. That being said, if you want your linguistic skills to be acknowledged, look for a place where they'd pay you more than they'd pay to a monolingual employee.

Explore other reviews about Snapsheet

5.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Permanent remote setup with a functional unlimited PTO policy. The company is scaling well and consistently hitting financial targets with new and larger contracts. Company encourages innovation and creative thinking to solve for the ever-increasing scale and technical challenges. People are genuinely happy here, and it is reflected in the tenure.

Cons

Compensation is average and stays pretty flat. There are no performance-based bonuses, equity, or other financial incentives. While the base pay is consistent, the lack of an "upside" or variable pay makes it less competitive for high performers compared to other companies in the industry.

1
3.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule Cool people Competitive salary

Cons

No sales methodologies No defined sales process No lead gen

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