Worst job of my life - Phone Room Sofa.com Employee Review

1.0
Mar 30, 2018
Recommend
CEO approval
Business Outlook

Pros

Even the free coffee tasted crap. They do birthday cake and a card but I was the only member of staff that was forgotten in the entire office. So very thoughtless especially when you are at work on your birthday! The other team members are really nice and are all just as miserable as I was there. It has inspired me to become something a lot better as I know I was too good and overqualified to do what I was doing there.

Cons

This is a very lazy company who literally does not care about their staff happiness or wellbeing. Middle management are nice to your face but then you get told about the nasty things they said about you by other colleagues. God forbid you call in sick, I only had a few sick days whilst I was there but they are really mean when you call in and kick you when your down, that was what my manager was like anyway. You have to work weekends when it is completely unnecessary the phones and emails are dead and is a really pointless and wasted day. You only get 40 minutes for lunch and I am pretty sure the law says you get 1 hour if you work an 8 hour day. The workload is ridiculous during the peak time of year and they are constantly understaffed and management offers no help whatsoever even though they can see you are struggling and there are managers just sitting around having a good old chat for hours at a time( not exaggerating, you should see how they change when they find out the CEO or their manager is coming for a visit ). It got to a point where I was quite depressed and lonely at this job as they offer no support. No sense of progression whatsoever and no commissions on sales. Don't bother asking for a reference they won't even respond to you or your new employer which is very embarrassing. Also no sick pay and no extra pay for working on the public holidays. I really don't have nice things to say about this company and could honestly go on for hours. I am not the type of person to leave bad reviews but I just don't want anyone else to go through the same horrible process that I did. Run away now and save yourselves a whole lot of time and energy. I only wish I had left sooner.

Explore other reviews about Sofa.com

5.0
Nov 1, 2013
Recommend
CEO approval
Business Outlook

Pros

great product, fast paced and dynamic, great friendly atmosphere, amazing opportunities to get exposure and take on real responsibilities

Cons

it's still a relatively small company and therefore sometimes you have to get your hands dirty doing some basic stuff too. it's great though- it's the real deal!

1.0
Mar 23, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The concept itself is ingenious Product is actually quite nice and high quality Staff members are fun and personable Location is great Plenty of freebies

Cons

Management or lack thereof No formal training; very "sink or swim" Compensation is based upon how much management likes you, not the work you do.

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