Worst job ever worked - Customer Service Technician SoftLayer Employee Review

1.0
Jun 8, 2015
Recommend
CEO approval
Business Outlook

Pros

Manager and team lead are about the only people in the company who even care. Some really smart people here who don't get challenged enough and are burned out and just give up.

Cons

Pay is well below average No incentives to do better No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM) No evaluations for raises (unless you count the worthless yearly eval) No room to advance as other departments just sit on things forever playing the blame game. IBM proper treats us like trash and is EXTREMELY disrespectful to us. No one does anything about it though because no one cares. Benefits are a joke You'll never be taken seriously People who don't deserve anything will always get something, while you get swept under the covers for no apparent reason. Anyone higher than your immediate manager doesn't care about you or your problems at all, and they are too afraid to talk to anyone higher up because no one in this company has a backbone. Everyone just steps on everyone. Timelines are always promised and never met. Lies upon lies upon lies constantly by higher up the food chain, with an excuse for literally EVERYTHING. Been here two years and still haven't seen a CoL raise...never worked in a place that didn't give one. Priorities are beyond backwards. Apparently it's more important to put new carpeting in the office than pay us proper wages. Or at least make sure the men's in-office bathroom works for longer than a few days at a time. None of the departments work together, they all argue with each other and no one every knows what's going on. Do not waste your time working here....seriously. Just find something else to do. Seriously....you could stand on a corner begging for change and make more money than you'll be paid here.

Explore other reviews about SoftLayer

5.0
Sep 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Good company to work for

Cons

Acquisitions are a pain in the A

3.0
Jul 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Best for people who have no experience to get their foot in the door and learn the basics of what it means to work in the field, promotions are always from within

Cons

Since higher positions are generally promoted from within, it's hard to get in at a level higher than DC Tech 1. They also no longer hire full time employees right away, and switched to a contract-to-hire model. They also are bad at hiring experienced technicians and turn-over rate is insanely high. You won't learn advanced troubleshooting skills or many skills that transfer over - most of the job is troubleshooting private automation that does everything for you.

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