Pleasant coworkers, but limited growth opportunities - Tier 1 Technical Support SpectrumVoIP Employee Review

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You can vape in the office. Coworkers are generally pleasant. There is a massage chair on the sales floor that anybody can use for free.

Cons

Very little room for growth. Those that choose to grow their skills must pay out of pocket, with possibility of the company reimbursing them if successful in obtaining higher licensing.

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SpectrumVoIP Response
1w
Thank you for taking the time to share your feedback. We're disappointed to hear that your experience did not meet your expectations, but we sincerely appreciate you providing your perspective. At SpectrumVoIP, we are committed to fostering professional growth and development for our employees. We actively encourage continued learning, and technical certifications that are applicable to our business are eligible for reimbursement upon successful completion. We believe investing in our team's knowledge and skills benefits both our employees and our customers. We also take pride in maintaining an open, honest, and collaborative culture. Our in-office environment is designed to encourage teamwork, mentorship, and knowledge sharing, allowing employees to learn from one another and build stronger working relationships. While we understand that work environment preferences vary, we believe this collaboration plays an important role in individual and team success. Growth opportunities are regularly made available as business needs evolve. Career paths at SpectrumVoIP extend beyond Tier 1 Support and include opportunities in Advanced Technical Support, Sales, Project Management, Remote Installations, and other specialized roles, allowing employees to pursue the path that best aligns with their interests and career goals. We are genuinely disappointed to hear that your experience did not reflect these opportunities. We value all feedback and take reviews like yours seriously, as they help us evaluate our practices and identify areas where we can continue to improve. We appreciate the time you took to share your perspective and wish you continued success in your future endeavors.

Explore other reviews about SpectrumVoIP

5.0
Apr 18, 2025
Recommend
CEO approval
Business Outlook

Pros

You can benefit if you put in the work and trust the process

Cons

None at this time. Good support

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

decent base salary for sales reps

Cons

Terrible Management Micro Management of all reps. Managers are not experienced. If you like being micro-managed this place is for you.

1
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SpectrumVoIP Response
2w
Thank you for taking the time to share your feedback. We would like to address your concerns regarding management and oversight. With any outside sales salaried position, we do require a level of accountability because our staff is working in the field with no one looking over their shoulder. Our leadership team's focus is to set you up for success and carry you across the finish line, but that does include ensuring that you are efficient with your time spent in the field. Our organization is supported by experienced leaders, including senior leadership who actively partner with and support our sales executives throughout their deals. This hands-on involvement is intentional and designed to provide coaching, remove barriers, and help drive strong funding results for both our employees and our customers. We recognize that accountability and engagement may be perceived differently by individuals, but our goal is to create a structured environment where representatives have the support, tools, and leadership guidance needed to perform at a high level. Thank you again for your feedback.
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