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  1. 2.0
    Former Employee, more than 1 year

    Unprofessional leads, no growth, inmature attitude

    Aug 15, 2015 - Customer Care Advisor in New York, NY
    CEO Approval
    Business Outlook


    - good benefits, 401K, free lunch, snacks and gifts - chilled environment (too relaxed, so this can also be a con) - good training - If you're a recent college grad or just need a job to pay the bills, this is a good place to be. - you don't need much intelligence, skills or experience to perform "well" - feedback is handled pretty easy: "everything and you are doing awesome" (can also be considered as an annoying con) - you don't work much over time and if you do you get paid better


    - absolutely no growth for smart, creative and dedicated people - promotions are handled by and with sympathy, favoritism and just by having a cheerleader attitude (remember to repeat frequently that all is f*** awesome) - schedule is annoying and doesn't provide a good life-work balance (you are demanded to work weekends, early or late hours, your needs are not being taken into consideration) - team leads are inefficient and lack of people leading expereince, skills and don't know how to provide useful feedback. - all kind of feedback is handled by filling in annoying surveys - customer care department is like the third world country of the company: the ugliest office, the dirtiest facilities (fridge can be considered a zoo for fungus and microorganisms and the restrooms are shabby, leaking, etc.), the snacks are ok but compared to the other offices in CS are the cheapest and not well stocked) - atmosphere is cold and borderline unfriendly (people don't consider greeting as common sense), with a lot of fake behavior to pretend that all is just oh so awesome - the biannual review is not even based on your performance, rather than you just get per default a raise after 6 months - it's still nice but if you work hard it's a joke (so just don't work more than you have to, which can be a pro) - high turnover - annoying meetings where it's more cheerleading than productive information

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    17 people found this review helpful
  1. 5.0
    Former Employee

    Ghosted me

    Feb 10, 2023 - Backend Engineer 
    CEO Approval
    Business Outlook


    Great culture, people emphasize work-life balance, great culture


    Did ghost me on my return offer for a job...

    Be the first to find this review helpful
  2. 5.0
    Current Employee, more than 5 years

    Great company, even greater people.

    Jan 31, 2023 - Anonymous Employee in New York, NY
    CEO Approval
    Business Outlook


    Squarespace has a creative, flexible, and kind culture. Everyone here is incredibly smart (truly the most brilliant people I've worked with) and willing to help each other out. There is practically no competitiveness here. The benefits are top notch, from health insurance to fertility benefits to various leave programs (20 weeks parental leave, sabbatical programs, etc.). I feel very taken care of as an employee at Squarespace. Because we're still a relatively small company, the access I have to folks with different areas of knowledge and expertise is unparalleled. This keeps work interesting, makes it so that I am always learning something new, and means my work can be informed and made better by people with different backgrounds and perspectives.


    As we just recently became a public company, I think our leadership is still navigating how to maintain our former level of transparency. This has led to some company decisions that have felt less transparently communicated, or only communicated after the fact. I think leadership is aware and is trying to figure this out. I also think that we have an incredibly flexible remote/hybrid work policy at the moment, but some managers/departments have adjusted better than others. I work on the People team and I think we're doing it really well, but I think there are other departments where folks are still figuring out how they want to get work done and this can leave employees occasionally feeling confused about whether they need to be (or when they need to be) in an office.

    1 person found this review helpful

    Squarespace Response

    We appreciate you taking the time to share what you love Squarespace, and it's great to hear that you feel taken care of and continue to learn new skills as part of your experience! We also value you sharing the areas in which you feel we can improve. As a member of the People team, we encourage you to reach out to our department leaders with any ideas you have about how we could further enhance our culture and work environment.

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