Pros
A small handful of staff were easy and fun to work with. As support staff I was able to make great connections with clients and genuinely feel like I was helping people.
Cons
Higher-ups are completely unapproachable. HR was an absolute nightmare; telling me after I was physically threatened by a fellow staff member that I needed to "get over it" and continue working closing shifts with him. My supervisor never made any attempts to interact with support staff as people and treated all of us like robots. Any time we would turn to her for help, we would be ignored or told to "deal with it". Any suggestions we made to make our day to day lives easier were met with "this is how we're doing it, I don't care what you think". We would be called disrespectful and insubordinate any time we disagreed with a supervisor. Therapists would constantly talk down to and mistreat the front desk staff, even going so far as to write insulting emails and gossip to other clinicians. In the year and a half that I worked here, I had my mental and physical health trampled on, my safety disregarded, my coworkers and myself were so mistreated that any time we were met with kindness and understanding it would bring us to tears. I have worked jobs that pushed me to the brink of suicide and this was still somehow worse.